(8 minute read)
By the term mass market I mean being adopted and used on a wide scale for building apps. I mean having Ethereum Dapps that are used by millions of users. We haven't got this level of usage yet (putting aside for now that the Eth 1.0 network wouldn't be able to handle such a transaction load). I'm interested in figuring out the factors that matter and the path forward towards mass-market usability.
People within the crypto space typically focus on 3 requirements for Ethereum (or any smart-contract blockchain) to be able to hit the mass-market:
Cryptocurrency prices fluctuate and vary wildly, on a frequent basis. For someone to have confidence in dealing with crypto and in partcular, storing their funds in crypto, they need to know that the price is generally going to be stable.
Scalability mostly refers to how many transactions can be executed per second on a blockchain. For Ethereum it currently hovers around ~20. The goal of Eth 2.0 is to get this to becomes many 1000's per second. There are numerous competitors (Solana, NEAR, Elrond, etc) also working on this problem. Most of them (including Ethereum) plan to use sharding as a means of achieving scalability. And this isn't to mention so-called Layer 2 scaling solutions (zkRollups, Plasma, Lightning networks, etc) which already exist and can equally be applied to a sharded network to further boost scalabiilty.
Given the great progress that is being made in this area I'm confident that scalability will be solved.
Usability is the final piece of the puzzle that is being tackled.
There are numerous solutions being worked on to make user onboarding easier - Torus, Authereum, Universal Login, etc. Most of these solutions focus on minimizing the need to already own crypto prior to using a Dapp. They also preclude the need to even have an Ethereum account in the first place. These are great for onboarding users more, but there are still fundamental usability issues with Ethereum (and blockchains in general) that still aren't being addressed adequately. These issues are what I will focus on for the remainder of this article.
I see two fundamental issues regarding usability. Specifically, I'm referring to getting non-crypto/non-technical users to use an Ethereum Dapp:
Let's consider each of these in turn.
Many of my non-crypto/non-technical friends ask me how they can invest in crypto since they'd like to get in on the crypto market speculation action. I always point them to Coinbase since I think that's probably the easiest way to buy in, has a simple enough UI, and is a regulated, well-established entity. But even then my friends have trouble understanding what's going on.
They still don't fundamentally understand what it is that they're buying. They don't understand that the ETH they've bought is owned by a private-public keypair and that it can be transferred to a wallet that only they control. They relate their ETH-buying experience to buying shares in the stock market. And you know what, if they're just in it to make money then actually that's all they need to know in a way.
But they'll still ask me...
I try to explain Proof-of-work and mining, Proof-of-stake, public-private keypairs, etc. But for someone who's knowledge of computers stops at their mobile apps and websites I'm really just feeding them gobbledy-gook. Moreover, they remark to me that the whole thing seems a bit complicated compared to their existing internet stuff (banking, social media, etc) and that that's why they were hesitant to buy crypto in the first place. I can certainly sympathize!
Now, if I was to say to my friend, "Hey, you can withdraw your ETH from Coinbase to your Ledger Nano and head over to Kickback and RSVP for an event" and get them to go through with that, I know they'll come back to me with even more questions:
All this just to RSVP to an event - something that they're already able to do on sites like Meetup without any pain.
I'm not trying to criticize Kickback (after all, I'm a cofounder) and suggest that it's their fault. My point is that getting people to use a crypto product requires getting them to climb steep hill of education, most of which they'll forget very quickly.
Now, some of you might say that you have friends who were able to pick these things up by themselves and learn quickly. Well those people probably fall into the "tech adopters" category and this article doesn't really apply to them.
UX onboarding solutions such as Universal Login are great in that they take away that initial sign up pain. And indeed, Kickback has integrated many of these methods. I can onboard a user without them even needing to know about crypto. The problem comes once they're onboarded. I'm giving them tokens. I'm informing them of their DAI balance. Even if they didn't have to understand crypto when signing up to my Dapp they certainly must do so afterwards in order to make sense of anything.
And by the way, continual use of a Dapp will require gas payments to be made - at some point the phenomenon of gas is going have to explained to the user, or some clever way is going to be needed to hide it.
Until recently, purchasing crypto using fiat required you to first go through Know-Your-Client (KYC) approval processes. But thanks to companies like Wyre, this is no longer necessary for small quantities.
Now we can onboard a non-technical user onto our Dapp by creating them a secure contract wallet on-the-fly in the background, and if they need to buy ETH we can let them do so instantly using their credit/debit card.
The return route is the problem...
Let's say we onboard someone onto Kickback directly from fiat using Universal Login + Wyre. After they've attended the event and are due a payout we need to give them their payout in fiat. But we can't - at best we can give them back a stablecoin such as DAI or USDC. At this point they again need to understand crypto to understand how they can then convert those stablecoins back into cold, hard fiat cash.
There doesn't exist an API that allows us to convert crypto to fiat and have it sent to a bank account. I think this is mainly due to legal and regulatory hurdles.
For instance, in the UK you have to calculate and pay Capital Gains Tax when you sell your crypto. Even crypto debit cards such as Monolith - which are at present the easiest way to cash out - have to account for this in their product.
Given the present state of the tech I think there are two possible ways of building something mass-market on Ethereum today:
Axiom: a user shouldn't have to understand a blockchain in order to benefit from the blockchain.
Expecting someone non-technical to pick up and understand blockchain concepts is a no-go. Expecting them to care about the philosophical rationale for blockchains (i.e. decentralization vs centralization) is sadly also a no-go. As much as we developers want the non-developer world to care about this stuff, for the most part it will consistently choose convenience over autonomy. Having said that, that doesn't stop us from using blockchains and associated tech to provide decentralized, privacy-preserving services to our users.
Given that cashing out is the hard part, it makes sense to focus on Dapps which don't require that.
For example, take a document signing service. A user would pay a montly subscription or perhaps a per-signature fee to sign a document, and a record of this action gets placed on the blockchain. The fee the user pays would cover gas costs of interacting with the blockchain. The frontend would not expose the blockchain mechanics in an way, i.e. the user would access the Dapp using an email and password and their private key would be derived from their credentials. At the same time, The Dapp could give the user a link to their on-chain data (e.g. on Etherscan) to allow them to independently verify the blockchain side of things.
DFinity's approach of calling itself the "Internet Computer" and pretty much abstracting away all the blockchain details (as far as I can tell) is good thinking, though I don't know for sure if they've done that for the same reasons as I've outlined.
Axiom: a user who will make money from integrating with a blockchain will be more willing to pay to use the blockchain.
The above axiom doesn't necessarily just apply to enterprise use-cases, but enterprises are an obvious candidate.
If, for example, a supply-chain logistics company can improve its business by integrating with Ethereum then it will be more willing to pay (in terms of money as well as time invested for integration) to use Ethereum. The company would also be willing to obtain DAI or whatever other token it needs to. It sees the blockchain as a supplier of sorts and itself as the customer. And you usually don't mind paying your suppliers because they are in turn helping you get paid by your customers.
The Enterprise Ethereum Alliance suddenly makes so much sense.
I think the Libra project is an example of something which can solve the cashing-out problem. If their billions of users (most of whom are non-crypto/non-technical) got into the habit of dealing with Libra coins and transferring them back and forth, then Libra would become a de-facto fiat-like stablecoin that people trust, understand and are comfortable using. Dapps could then cash you out into Libra. Perhaps they could even onboard you from Libra instead of from fiat.
This shows that we actually need something like Libra. Unfortunately such a commonly-accepted stablecoin can only exist with the blessing of governments and regulatory agencies (hence why Libra itself has already hit roadblocks) and so it's upto the crypto community to engage with national and international agencies in working towards a central bank condoned digital currency. By all indications it looks like China may get there first. And if so I expect Dapps for the Chinese market to immediately jump on board this opportunity.
If crypto wallets and corresponding fiat <-> crypto bridges get integrated into the foundational infrastructure of our lives (e.g. our mobile phones) then there's a chance that over time we become educated and knowledgeable enough of the tech to utilise it better. Initiatives like the Cryptophone and Opera are a step in this direction. I think the jury is still out on these developments though. Besides, what would the equivalent desktop solution would be? or would these solutions be mobile-only?
Both of these factors will help educate people as to the benefits of decentralized currencies and computing platforms and why they're increasingly important.